Please find below a list of Frequently Asked Questions; if your question is not answered here pleaseÂ Contact Us so we can resolve your query!
Please notify us within 7 days of receiving your order should you wish to return any item/s. Party Bag World will refund any item/s received within 14 days in its original and undamaged packaging. Postage is not refundable and we advise customers to obtain proof of postage as Party Bag World cannot be held responsible for any damages or loss which occurs to products being returned whilst in transit. Valid refunds will be paid within 3 days of receiving the returned item/s via the same method of payment as when the order was placed.
If a product is issued with a safety or warning label, or ingredients, please do not remove this prior to handing out your Party Bag World purchase.
Please see our Terms & Conditions for further information on safety and our Ingredients & Allergens.pdf for a list of our confectionery items and their ingredients.
Alternatively payment can be made by cheque to Love Partying Limited, but please note goods will not be despatched until the cheque is cleared, which can take up to 5 days after receipt.
Please contact us for an individual quote for deliveries to Northern & Southern Ireland, Highlands, Channel Islands, Isle of Wight and Isle of Man or if you require your item to be delivered on a Saturday.
We do recommend using a trackable option for added security and strongly advise customers read our Delivery Information page before choosing their preferred method. Most items are dispatched same day or next day, with the exceptions being wholesale, personalised and cookie bag orders which may have longer dispatch times; please see relevant category or Delivery Information for further details on these items.
The top of sweet bags and candy cones may be folded down at the seal so they are securely stored in their packaging for customers to unfold and fan out the top when unpacking or handing out.
Please note that pre filled candy cones and sweet bags are packed to order to ensure maximum freshness. We advise customers to keep such items stored at an appropriate temperature to maintain freshness ready for the occasion for which they are being used.
Please note that some items may not be exactly as the photo, for example a different colour or design Alice band, purse, eraser or pen, or the Party Bag World activity sheet may be different activity to that shown in the image (generally either a word search, colouring in sheet, maze or joke sheet). If the colour or style of the product is important please just us know when checking out and we will always try to accommodate these requests.
All sizes and weights where provided are approximate.